Has anybody dealt with an issue like this before?

I'm not sure how to search this one up.

Hit the buttons, and it switches the illumination, so the touch screen portion is working, but it is locked on this screen and won't proceed or beep.

Also, it does not turn off automatically with the key off.

https://youtube.com/shorts/EBbbnTsOZ...PtsdshyveJrmHD